0000002272 00000 n Risk Insure will assess your claim and contact you via phone/email in order to progress your claim within 2 business days. INSURANCE ONLINE CLAIM FORM In order for us to lodge your insurance claim, we need to obtain some specific information. 0000005751 00000 n 0000020341 00000 n The ACCC is urging Optus customers to call Optus on 1800 672 501 if they believe they may be entitled to a refund and have not yet been contacted by Optus. The Insurance covers lost, stolen,or accidently damaged. I have been sent a new phone via an insurance claim. Option A) Optus offered a special deal where they would put me on the slightly more expensive insurance policy and backdate it 6 months instead of 7 months, meaning I am in theory paying for a service that a) did not exist, and b) that Optus would have declined if I needed to make a claim. Hi One of my business phones has water damage and I lodged the claim and dropped the phone off in Innaloo retail shop. 0000002330 00000 n startxref If you have covered off all of the requirements you can lodge your claim online now. Optus customers will be able to claim their bonus data via the My Optus app in April. 2. Shop the latest mobile phones & tablets. Every PDS for every policy is available via the Optus website here.. All policies also come with a cooling off period which allows time to check the PDS to confirm if the policy is suitable for your needs. For stolen claims within 48 hours of the event you must -. 0000001696 00000 n %%EOF 0000048586 00000 n 0000014764 00000 n Solved: Go to Solution. Turn on suggestions. - 373759. 247379 (Insurer) and can be arranged by Optus Mobile Pty Limited (ABN 65 054 365 696) (Optus). If you have covered off all of the requirements you can lodge your claim online now. 0000006557 00000 n Learn more. 0000086548 00000 n ... employed by Optus to help run our online community. As an Optus customer of 25 years i have just lodged an insurance clain for a iPhone 7, we have been paying Optus Insurance premiums on this phone of $15 a month for the last 16 monts. A recent example of this, in October 2019, was when Optus advised almost 50,000 customers that their personal information (including names, addresses and phone numbers) were mistakenly released to a third party, resulting in those personal details being published online. 56 0 obj <> endobj 0000009205 00000 n Hey, I cracked my iPhone 6s last week at a camp, and the corner is cracked but isnt to bad. The ACCC is encouraging NBN customers experiencing slow connection speeds to contact their retail service provider (RSP) as they may be eligible for a refund following undertakings it has negotiated with RSPs over the last 15 months. At the time, I was given a copy of my claim details with loan phone request order information I was told not to contact them. For damaged claims you will need to hand your phone in to an Optus store, this is sent off to our service centre and depending on the make and model of your phone will either be repaired or replaced with a remanufactured phone. Claims Unit on 1800 501 971 or submit your claim online at optus.com.au/insurance For all other enquiries, please call Optus Customer Service on 133 937 or +61 2 8082 5678 if calling from overseas. If you are intending to make a claim against Council, you will need to complete the Request for Compensation form (PDF 131.55KB).. You can; Email the completed “Request for Consideration of Compensation Form” to customer.service@whitehorse.vic.gov.au; Mail to Risk, Health & Safety, Whitehorse City Council, Locked Bag 2, Nunawading DC VIC 3131; In Person drop the form at our … Trying to do online insurance claim and it’s saying invalid account number Solved! it's pretty early in the morning atm You can cancel your insurance policy at any time by calling us on 1300 650 410. Home Blog. 0000068482 00000 n Partner Solutions . Lodge now How to cancel your insurance. Wearable devices such as smart watches and fitness activity trackers are not covered. Optus Internet Pty Limited and Optus Mobile Pty Limited (Optus) have been ordered by the Federal Court to pay $6.4 million in penalties for making misleading claims about home internet disconnections to consumers, following proceedings brought by the ACCC. The Policy is issued by Optus Insurance Services Pty Limited (ABN 12 005 711 928) AFSL No. 0000072134 00000 n 8"�ԭ��bp��QdrPģ*�� 0 If you. I hope you can find this helpful. 0000020409 00000 n 0000002134 00000 n 0000024562 00000 n �"Nݫv%N��b?��r���M�Ky�hS�T�S�k����g��$��Ҫ�)A�g�Nzr$5�t�^�1䢧)���Yݪ*��&�/ 300�et ���� �(�Wt� ��^��A���FHC0 %PDF-1.6 %���� *Please note - claims are subject to assessment timeframes and our team will notify you of this. Track your claim online … Hey @Aym011, I'm sorry to hear of your frustration.With any insurance policy, there will always be a PDS (Product Disclosure Statement) which explains the full ins and outs of your policy. Optus CEO: data ‘critical’ in unprecedented times Optus. But you wont be able to claim if you lost or someone stole your phone, you only get 1 year manufacturing warranty. Read more Set your own customized notification schedules with the My Medication Reminders™ tool. An online tool that enables pharmacists to access important co-pay program information 24 hours a day, 7 days a week. Login . The 7 digit number I have been given does not register anywhere. p.s why dont u just ring optus regarding this? Helpful resources in the event of a natural disaster home claim: American Red Cross: The American Red Cross not only provides disaster relief nationally, but is part of a global humanitarian network, responding to those in need. endstream endobj 57 0 obj<>/Metadata 54 0 R/AcroForm 58 0 R/Pages 53 0 R/Type/Catalog>> endobj 58 0 obj<>/Encoding<>>>>> endobj 59 0 obj<>/ColorSpace<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>>>/ExtGState<>>>/Type/Page>> endobj 60 0 obj<> endobj 61 0 obj[/ICCBased 70 0 R] endobj 62 0 obj[74 0 R] endobj 63 0 obj<>stream 0000020074 00000 n Want, tonight I'll put up the section on the Optus insurance from my cancelled contract (signed up 31/10/2008 cancelled yesterday. Important Notice: Repairs must not commence or replacement of equipment be undertaken unless authorised by us or Optus. Obtain a mail-in rebate form: Please complete the Online Claims Form and return to Risk Insure via post, fax or email. You are in the right place if you need help filing a claim, checking on a claim status, or product support. x�b```b``�c`��@�� Y8x10pq��sFT�D� Can I track this? 0000003055 00000 n 0000020910 00000 n For faster claims reminbursement with less hassle, it is strongly encouraged that you sign up for electronic funds transfer (EFT) via our Electronic Payments & Statements (EPS) here . 0000005916 00000 n Making an insurance claim: If you need to make a claim, call our Premium Care Claims Team on 1300 047 962 available from 9am to 5pm AEST Monday to Friday, and 9am to 1pm AEST on Saturday. ... and your online form will be go through to next page. 0000005641 00000 n 0000001572 00000 n Contact the Customer Claims Unit on 1800 501 971 or visit optus.com.au/insurance to lodge the Insurance Claim. Read more Easily manage your medications, claims, and orders on any device- whether at home or on the go. Your best bet is to lodge a police report first, then call the insurance agency. 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