I hope these info will … Easy Fixes for Common TV Problems. We unplugged and plugged back in … before buying anything or taking it … fyi this is an all too frequent problem with TCl tvs - the led back lights  fail  My tv lasted 15 months so out of warranty. Got a 75s425-75” 4K Roku HDTV Four months ago and while watching tv the screen went black while sound was still playing. I have 4 Roku’s. I was wondering if your tv problem is fixed by now since I have the same exact problem with mine. This problem may not be because of an issue with the TV, but rather your cable box. Anyway, Sony goes on to offer several tips if your set’s picture appears too dark and here they are: 1. It would be a great share of your experience since me and my Tv is in the parts unknown if the world to get support. -Reset ALL components by unplugging them for 5 minutes including the TV. Anyway, Sony goes on to offer several tips if your set’s picture appears too dark and here they are: 1. Shady#TCL55s405. Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Roku? At its price point, this TV is one of the most affordable 32 Inch Screens you will find. 50 inch. We offer the best technology and the newest trends at accessible prices to make sure there's an Element television that will fit your entertainment needs. 60 inch. ELEMENT FIRE TV-Model [EL4KAMZ5517 EL4KAMZ5517T] Spec Sheet ELEMENT FIRE TV Model- [EL4KAMZ5017 EL4KAMZ5017T] Spec Sheet ELEMENT FIRE TV MODEL- [EL4KAMZ4317 EL4KAMZ4317T] Spec Sheet Type of Cables compatible with ELEMENT FIRE TVs Try testing another device, first. I purchased a Samsung tv and although I miss Roku platform  the entire experience with TCL TV has left me uninclined to purchase a roku tv or device as a matter of principle. I purchased it at Nebraska furniture in Dallas, Tx area. If that works, it's most likely not a problem with your TV, but rather the device that's sending the programming your TV is showing. That is kind of my point they are claiming it is not an issue they hear about often which is clearly not true. Manufacturer Support & Warranty Resources. While all Roku products come with a simple IR remote, the Premiere+ and Ultra devices also come with “point anywhere” Wi-Fi remotes. If your television suffers from a distorted picture, weird colors, or the dreaded "soap opera effect," these simple fixes can help improve your picture. The last one was also a (Roku) I got it through Amazon so will have to send it back and be without a tv again to get it fixed or replaced. -Be sure all COAX CABLES and HDMI CABLES are tight and properly connected. Resetting your cable box can help resolve a half screen dark problem. If the screen is still dark after the picture quality mode is changed, change the setting Backlight, Picture, Brightness and adjust the brightness to your taste. Costs $507 after tax at target. You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837. Needs to be fixed. As often happens with new devices, you may have some difficulty getting the remote to connect, or have issues with the connection dropping. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A TV For every room, in every home. With thousands of available channels to choose from. Any help is greatly appreciated. If you are still experiencing an issue, we would suggest contacting TCL to see what options or suggestions they can provide. This Tv is only 4 months old. Element TV Half Screen Dark. ELEMENT FIRE TV-Model [EL4KAMZ5517 EL4KAMZ5517T] Spec Sheet ELEMENT FIRE TV Model- [EL4KAMZ5017 EL4KAMZ5017T] Spec Sheet ELEMENT FIRE TV MODEL- [EL4KAMZ4317 EL4KAMZ4317T] Spec Sheet Type of Cables compatible with ELEMENT FIRE TVs Element TV Half Screen Dark. I just plugged them back in. easy ways to fix LED TV has sound but no picture repair, watch this TV repair service troubleshooting guide. 2. For example, if you're watching cable, try switching to DVD or Blu-Ray, and play something there. 4.4 out of 5 stars with 135 reviews. If Picture mode is set to Cinema or Custom, the screen may become dark. Yes, but you have to be able to see the screen to do it. I also have a couple of AppleTV boxes. 50 inch. I'd suggest starting there to see what options or suggestions they can provide. On your terms. I have contacted TCL and they claim the problem is not an issue with the  TV and it was just a few months over a year and therefore out of warranty and they would do nothing. 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